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Safe Guarding Your Employees and Customers

Worldwide, approximately 340 million occupational accidents and 160 million work-related illnesses occur annually, presenting alarming statistics for business proprietors. As an employer and business owner, ensuring the safety of your workforce and clientele is paramount. Failing to do so can have significant ramifications.

In the unfortunate event of an employee or customer sustaining an injury on your premises, the repercussions can be dire, including:

  • Lengthy and costly legal battles
  • Financially draining compensation payments to the injured party
  • Negative media and social media coverage, leading to reputational damage

Moreover, there are ethical considerations regarding the well-being of those involved and the long-term effects on the injured party.

Duty of Care to Employees: As an employer or director, you have a duty of care to maintain a safe and healthy work environment for your employees. This includes providing adequate training, monitoring their safety, and offering support in case of injury or illness. Specific responsibilities encompass:

  • Ensuring machinery and equipment are well-maintained and safe to use
  • Creating a hazard-free workplace
  • Providing comprehensive training on equipment usage and safety protocols
  • Monitoring employee well-being and providing assistance when needed
  • Obtaining appropriate liability insurance coverage for staff injuries

Duty of Care to Customers: Similarly, you are responsible for ensuring the safety of your customers when they visit your premises. This entails maintaining a safe environment, ensuring accessibility, and taking proactive measures to prevent incidents. Key considerations include:

  • Maintaining hazard-free premises in good condition
  • Implementing security measures to deter criminal activities
  • Ensuring accessibility for all customers, including those with disabilities
  • Training staff to respond effectively to emergencies
  • Securing suitable public liability insurance to address customer injuries

Training and Continuity Planning: Providing staff with relevant training on health and safety procedures is crucial to empowering them to uphold a safe environment for customers. Additionally, having continuity plans in place for various contingencies, such as injuries or emergencies, is essential. Key steps include:

  • Conducting regular risk assessments and implementing mitigation strategies
  • Establishing and maintaining a robust health and safety management system
  • Equipping staff with necessary resources and support for safe practices
  • Communicating health and safety policies to all stakeholders
  • Monitoring and enhancing the effectiveness of health and safety measures

Prioritising Health and Safety: By prioritising health and safety, you not only fulfill your obligations to employees and customers but also protect your brand’s reputation and integrity. This proactive approach demonstrates your commitment to the well-being of all stakeholders and contributes to the overall success.

Graham Burfield
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