The value of old-fashioned customer service: getting customer feedback
Your customers are the lifeblood of your business. Their loyalty and ongoing engagement fuel your cash flow and contribute directly to growth and sustainability. But when was the last time you assessed your customer service? Are you actively engaging with customers to ensure they remain satisfied, loyal, and aligned with your brand? Here’s why maintaining […]
If I’m working ON my business what should I be doing?
You’ve probably heard the saying that you need to work ‘on’ your business, not just ‘in’ it. But have you ever considered exactly what that means in practice? To clarify, here’s a simple distinction between working ‘on’ your business and working ‘in’ it. With that understanding, here are five essential activities you should be focusing […]
Reducing the uncertainty: strategic business reviews
In an environment where shifting political landscapes and ongoing economic volatility are constants, establishing certainty in your business strategy is increasingly rare. Traditional, static business plans are no longer fit for purpose. Instead, businesses must adopt an agile approach—regularly reviewing strategy and operations to remain resilient and responsive. Below are five key areas where regular […]
Liberating you and your business with AI: customer service
Artificial intelligence (AI) is rapidly becoming an integral part of business operations, including within the small business sector. AI agents and automation tools are now widely accessible, providing new ways to streamline key functions—particularly in customer service. Improving response times, reducing administrative workload, and delivering consistent service are just some of the benefits AI can […]
Business credit: how a business credit card helps your startup
In the early stages of establishing a start-up, access to credit can be a critical component of your financial toolkit. Cashflow is often constrained, revenue streams may be inconsistent, and obtaining traditional bank loans or external investment can be challenging. In such circumstances, applying for a business credit card may seem counterintuitive, given it adds […]
NSW Budget 2025: the impact for your small business
The 2025–26 New South Wales State Budget was handed down on 24 June by NSW Treasurer, The Hon Daniel Mookhey MLC. The Budget outlines a range of initiatives that will have implications for businesses operating across New South Wales. While the Budget includes broader economic measures related to cost-of-living relief, infrastructure and education investment, it […]
Making your business work for you: passing the business to the next generation
As the owner, your business reflects your hard work and long-term goals. But succession planning is about looking beyond your own involvement – preparing the business to succeed in the hands of the next generation, whether that be family members, senior staff, or an external buyer. Below are key steps to ensure your business is […]
Reducing the uncertainty: Embracing the new reality
Operating a business in today’s climate presents significant challenges—particularly for mature, long-established enterprises grappling with the realities of a rapidly evolving global marketplace. As a seasoned business owner, you bring with you a wealth of experience and commercial insight. However, the emergence of transformative technologies such as artificial intelligence (AI), the increasing impact of climate-related […]
How to expand your e-commerce and online sales
According to CPA Australia’s Asia-Pacific Small Business Survey, Australian small businesses may be missing key opportunities in the digital economy. The survey found that 67% of SMEs in the Asia-Pacific region generate at least 10% of their revenue from online sales—yet only 39% of Australian SMEs report the same. If your business is not yet […]
Liberating you and your business with AI: procurement and cost management
Artificial Intelligence (AI) is becoming increasingly integral to the operations of many small businesses, with AI agents and digital tools forming part of a growing ‘digital workforce’ that is reshaping business practices. One significant area where AI can add value is in procurement and cost management. By leveraging AI capabilities, businesses can streamline and automate […]